Shipping Policy – Lootmon.com

Dernière mise à jour: 11.12.2024

Thank you for shopping at Lootmon.com.
This Shipping Policy explains how we process, ship, and deliver products purchased from our website.
By placing an order, you confirm that you have read, understood, and agreed to the terms outlined below.

1. Introduction

This Shipping Policy forms an integral part of our Conditions de service.
All customers are expected to review and agree to this policy prior to completing their purchase.

2. Destinations d'expédition

We currently ship to the following countries and regions:

  • les états-unis d'Amérique

  • Canada

  • Australie

  • Nouvelle-Zélande

  • Mexique

  • Royaume-Uni

  • European countries (EU & non-EU)

⚠️ If your country is not listed, please contact us before placing an order to confirm availability.
We reserve the right to decline shipments to certain destinations due to local restrictions, carrier limitations, or high-risk regions.

3. Processing Times

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons or product launches, processing may take longer.
    Customers will be notified by email if significant delays occur.

4. Shipping Methods & Estimated Delivery Times

We offer several international shipping options depending on destination and product availability.
The following delivery times are estimates only et not guaranteed:

Destination Estimated Delivery Time
États-Unis 7–10 business days
Canada 10–15 business days
Australie 10–15 business days
Nouvelle-Zélande 10–15 business days
Mexique 10–15 business days
Royaume-Uni 5–15 business days
Europe (EU & non-EU) 5–15 business days

⚠️ Actual delivery times may vary due to:

  • Customs inspections or clearance delays

  • Carrier operational issues

  • Severe weather or natural events

  • Local strikes or postal disruptions

Lootmon.com is not responsible for delays caused by these external factors.

5. Frais d'expédition

  • Shipping costs are calculated automatically at checkout based on weight, dimensions, destination, and selected shipping method.

  • Promotional offers such as free or discounted shipping will be clearly displayed at checkout when applicable.

  • Once an order has been dispatched, original shipping fees are non-refundable.

6. Tracking Orders

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • Tracking data may take 24–72 hours to update, depending on the carrier.

  • Customers are responsible for monitoring their tracking information and contacting the carrier directly for delivery inquiries.

7. Douane, Devoirs & Taxes

  • International shipments may be subject to customs duties, import taxes, and government fees charged by your local authorities.

  • These fees are the customer’s responsibility and are not included in product or shipping prices.

  • Lootmon.com is not liable for delays or additional costs caused by customs procedures.

  • If a customer refuses to pay customs fees, resulting in the order being returned or destroyed, no refund will be issued.

8. Damaged, Lost, or Stolen Packages

  • If your order arrives damaged, please contact us within 48 hours of delivery à [email protected] with clear photos of the packaging and product.

  • If a package is lost in transit, we will coordinate with the carrier to attempt recovery. Any resolution (replacement, store credit, or partial refund) will be handled case by case.

  • Lootmon.com is not responsible for packages marked as “delivered” by the carrier but reported missing or stolen.
    Dans de tels cas, please contact your local post office or courier for further assistance.

9. Incorrect or Incomplete Addresses

  • Customers are fully responsible for providing accurate and complete shipping details at checkout.

  • Lootmon.com is not liable for delays, pertes, or returns due to incorrect, incomplete, or outdated address information.

  • If an order is returned due to an address issue, the customer must cover re-delivery shipping costs.

10. Force Majeure

We are not responsible for shipping delays or failures resulting from circumstances beyond our control, including but not limited to:
natural disasters, pandemics, government restrictions, strikes, wars, or major carrier disruptions.

11. Contactez-nous

For any questions about this Shipping Policy, please contact us:

📩 E-mail: [email protected]
⏰ Business Hours: Monday – Friday, 09:00–17:00 CET

By completing a purchase on Lootmon.com, you confirm that you have read, understood, and agree to this Politique d'expédition in full.