Returns & Refunds Policy for Lootmon.com

Returns

Op lootmon.com, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, you may return it under the following conditions:

  1. In aanmerking komen voor terugkeer:
    • Items moeten binnen worden geretourneerd 14 Dagen vanaf de datum van aankoop.
    • Items moeten in hun origineel zijn, ongeopende verpakkingen en in dezelfde staat als wanneer u ze ontving.
    • Bewijs van aankoop (Bestelbevestiging of ontvangst) is vereist voor alle retouren.
  2. Non-Returnable Items:
    • Opened or used items.
    • Digital products and services.
    • Gift cards.
    • Sealed Products
  3. Return Process:
    • Contact our customer service team at [email protected] to initiate a return.
    • You will receive instructions on how to return your item(S).
    • Please ensure the item(S) are securely packaged to prevent damage during return shipping.
  4. Return Shipping Costs:
    • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 werkdagen.

  1. Refund Methods:
    • Bank Transfer: Refunds will be credited back to your bank account. Please provide us with your bank details for the transfer.
  2. Refund Amount:
    • The refund amount will include the cost of the item(S) returned but will exclude any original shipping costs.
    • If the return is due to a mistake on our part, the refund amount will include the original shipping costs.
  3. Verwerkingstijd:
    • Refunds are typically processed within 14 business days of receipt and inspection of the returned item(S).

Damaged or Defective Items

If you receive a damaged or defective item, Neem onmiddellijk contact met ons op via [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Neem contact met ons op

If you have any questions about our Returns & Refunds Policy, Neem contact met ons op via [email protected]

By placing an order on Lootmon.com you agree to this Returns & Refunds Policy. We reserve the right to amend this policy at any time without prior notice. Any changes will be posted on this page